Food delivery applications like Swiggy and Zomato have become an inevitable part of our lives. However, it seems foodies are not too happy with a recent change introduced by both platforms. As per reports, Zomato and Swiggy have increased the platform fee to ₹10 amid the ongoing festive rush. But this decision has not gone over well with customers. On the microblogging platform X (formerly known as Twitter), the revised platform fee sparked widespread outrage. Many users voiced their frustration, highlighting how food delivery charges have been steadily increasing. They pointed out that the rising costs are making it difficult for customers to continue ordering, as it has become too expensive.
A user wrote, “Swiggy Also Increased Platform Fee To ₹10. This Happened Right After Zomato’s Hike. Food Ordering Started With Free Delivery, Now GST, Delivery & Packing Charges, Platform Fee. Zomato & Swiggy Does 3.5 Million Orders Daily.”
???? Swiggy Also Increased Platform Fee To ₹10
This Happened Right After Zomato’s Hike
Food Ordering Started With Free Delivery, Now GST, Delivery & Packing Charges, Platform Fee
Zomato & Swiggy Does 3.5 Million Orders Daily
— Ravisutanjani (@Ravisutanjani) October 23, 2024
Also Read:Swiggy Introduces New ‘Seal’ Badge To Identify Restaurants Following Food Hygiene And Quality Standards
Another person said, “Zomato hikes platform fee! Pay an inflated cost of food to use the platform. Pay a platform fee to use the platform. Restaurants pay a fee to use the platform. And finally, pay with your health by eating outside food. What an idea sirjee.”
Zomato hikes platform fee!
Pay an inflated cost of food to use the platform
Pay a platform fee to use the platform
Restaurants pay a fee to use the platform.And finally, pay with ur health by eating outside food
What an idea sirjee pic.twitter.com/VMpfFRq9SB— Aditya Shah (@AdityaD_Shah) October 23, 2024
“Zomato honey we’re all struggling but please behave yourself what is festive season platform fee,” read a post.
Zomato honey we’re all struggling but pls behave yourself what the hell is fEsTiVe SeAsOn PlAtFoRm FeE pic.twitter.com/AvyjwDMzdS— manhoos (@killTMpls) October 23, 2024
A user announced, “Just a day after Zomato increased platform fees to Rs 10, Swiggy follows suit.”
???? Just a day after Zomato increase platform fees to Rs 10, Swiggy follows the suit ???? pic.twitter.com/TD2v1MmDjT— Debarghya Sil (@debarghyawrites) October 23, 2024
Many noted, “Zomato and Swiggy hiked their platform fee to ₹10 during festive season.”
Zomato and Swiggy hiked their platform fee to ₹10 during festive season.
Zomato and Swiggy: pic.twitter.com/EdxuzBtwrf— Mehul Fanawala (@MehulFanawala) October 23, 2024
Also Read:Zomato CEO Deepinder Goyal Shares Unpleasant Food Delivery Experience In Gurugram Mall
A post read, “Both Zomato and Swiggy have hiked their platform fees to ₹10 per order, just in time for the festive rush. They both started with a ₹2 fee and now process over 3.5 million orders daily combined! Food delivery has evolved from free services to GST, delivery & packing charges, and now platform fees.”
Both Zomato and Swiggy have hiked their platform fees to ₹10 per order, just in time for the festive rush.
They both started with a ₹2 fee and now process over 3.5 million orders daily combined! Food delivery has evolved from free services to GST, delivery & packing charges,… pic.twitter.com/x9ZW9npuMz— Upsurge.club (@Upsurge_club) October 24, 2024
An X user mentioned, “#Swiggy and #Zomato have both started charging a ₹10 platform fee. I was surprised to see the steep jump from ₹6 to ₹10 on Swiggy, which will surely boost Zomato’s profits in the next quarter. However, after checking Zomato, I realized this increase is temporary, likely to capitalize on the festive season demand. Nevertheless, these tech-driven, asset-light platforms continue to generate substantial profits.”
#Swiggy and #Zomato have both started charging a ₹10 platform fee. I was surprised to see the steep jump from ₹6 to ₹10 on Swiggy, which will surely boost Zomato’s profits in the next quarter. However, after checking Zomato, I realized this increase is temporary, likely to… pic.twitter.com/O6uqXxFNCT— ᏰᏗᏝᏗ (@balakoteswar) October 23, 2024
What are your thoughts on this increase in platform fees? Share your opinions in the comments section below.
